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Setup guide

Ready to sell in about 30 minutes

After you sign up, the admin panel walks you through a step-by-step setup wizard. This page shows the process before you buy, and is the place to come back to if you get stuck along the way.

Start free trial What should I prepare?

How long does it take?

  • Quick start
    Menu imported from photos with AI, no printer; bills printed from the browser, orders on the kitchen display.
    ≈ 30 min
  • Full setup
    Thermal printers and Print Agent, every tablet and waiter phone, printed QR codes.
    ≈ 60–90 min
  • Typing the menu by hand
    Depends on the number of items. You can also start from the sample menu and edit later.
    + 20–40 min

Times are estimates for a typical café or restaurant. The wizard saves your progress, so you can take a break and continue on another device.

Setup steps

Sign-up and the 9 wizard steps

Roughly how long each step takes, what it needs from you and what you get at the end.

  1. Sign up

    2 min
    You need
    • Email address
    • Business name
    • Business code (e.g. lale-bistro)
    Result

    Your 30-day trial account is created, you land in the admin panel and the wizard starts. No credit card needed.

  2. 1

    Business details

    3 min
    You need
    • Business type (restaurant, café, bar…)
    • Logo
    • Address and phone
    Result

    Used for receipt headers, the QR menu and your website.

  3. 2

    Menu

    AI ≈ 5 min · by hand 20–40 min
    You need
    • Menu photos or PDF
    • Current prices
    Result

    Categories, items and prices are created. Always review the AI draft before saving.

    Three ways: from photos with AI, from a sample menu, or by hand.

  4. 3

    Floor and tables

    5 min
    You need
    • Areas (dining room, garden, terrace…)
    • Number of tables per area
    Result

    A floor plan appears in the POS and waiter app; every table gets its own QR code.

  5. 4

    Staff and PINs

    5 min
    You need
    • Staff names
    • Roles (manager, cashier, waiter, kitchen)
    Result

    Everyone signs in with their own PIN. Your default POS PIN is 1234 — change it in this step.

  6. 5

    Printers and Print Agent

    10–20 min
    You need
    • Thermal printer and its IP address
    • A Windows PC on the same network
    Result

    Kitchen and bill tickets print automatically. No printer yet? Skip this step for now.

  7. 6

    Devices

    5–10 min
    You need
    • Tablet(s)
    • Waiter phones
    • Tablet or TV for the kitchen display
    Result

    Each device connects to your business via the QR code/link shown in the wizard and is added to its home screen.

  8. 7

    QR menu

    3 min + printing
    You need
    • A printer for the QR codes (A4 is fine)
    Result

    Your guest menu is live; download and print the table QR codes.

  9. 8

    Website

    Optional 5–10 min
    You need
    • Cover photo
    • Opening hours
    • Short description
    Result

    Your restaurant website with menu, contact and reservations goes live.

  10. 9

    Test order

    5 min
    You need
    • A POS or waiter device that is set up
    Result

    You verify the full flow: open table → send to kitchen → ticket → payment.

Checklist

Prepare before you start

With these at hand you can finish setup in one sitting. Tick them off as you go (not saved on this page).

Hardware

Recommended devices

You are not tied to any brand. If your current devices meet these specs, you do not need to buy anything new.

Till / POS tablet

A 10-inch or larger screen is comfortable for touch use.

  • 10"+ Android tablet or iPad
  • Up-to-date Chrome / Safari
  • Charging stand or fixed cable

Waiter phone

Waiters can use their own phones; the app runs in the browser.

  • Recent Android or iPhone
  • Wi-Fi coverage across the floor

Thermal receipt printer

For kitchen and bill tickets. A network printer is the easiest to set up.

  • 80 mm (58 mm also supported)
  • ESC/POS compatible
  • Ethernet or Wi-Fi (network printer)

Windows PC

Runs the Print Agent. It does not need to be powerful, just on the same network as the printers.

  • Windows 10 / 11 (64-bit)
  • On all day, sleep disabled
  • Wired connection preferred

Finding the printer’s IP address

You need the IP address to add a network printer. On most thermal printers:

The IP address can change over time. Reserving a fixed IP for the printer in your router (DHCP reservation) removes the most common cause of “the printer stopped printing”.
Supported printers and hardware details (TR)
  1. 1 Turn the printer off and make sure paper is loaded.
  2. 2 Hold the paper FEED button while turning it on, release after a few seconds.
  3. 3 Find the “IP Address” line on the printed self-test page (e.g. 192.168.1.50).
  4. 4 No self-test page? Check the “connected devices” list in your router’s admin page or the printer manual.
Print Agent

Installing the Print Agent

For security reasons browsers cannot talk to printers on your local network. The Print Agent is a small helper running on a Windows PC at your venue: it picks up print jobs from the cloud and sends them to your printers.

  1. 1

    Download

    Get the Print Agent from the download page and extract it to a folder, e.g. C:\FavolaPOS\PrintAgent. No .NET installation required.

  2. 2

    Download the settings file

    In the admin panel, download the ready-made settings file (appsettings.json) from the Printers step of the setup wizard and put it next to the program. It contains your location’s connection key — do not share it.

  3. 3

    Run it

    Double-click FavolaPOS.PrintAgent.exe. The window shows jobs as they are received and printed.

  4. 4

    See “Connected” in the panel

    The wizard detects the connection. Add your printer and use “Print test ticket” to check.

Download Print Agent

Install as a Windows service (recommended)

The Print Agent then starts automatically when the PC restarts, and nobody can close the window by accident. Open Command Prompt with “Run as administrator” and enter:

  • Disable sleep mode on the PC.
  • If something goes wrong, check the logs\agent-…log file in the program folder; our support team will ask for it.
  • If Turkish characters print incorrectly, your printer may use a different code page — contact us and we will set it up together.
sc create FavolaPrintAgent binPath= "C:\FavolaPOS\PrintAgent\FavolaPOS.PrintAgent.exe" start= auto DisplayName= "FavolaPOS Print Agent"
sc failure FavolaPrintAgent reset= 86400 actions= restart/5000/restart/5000/restart/30000
sc start FavolaPrintAgent

The space after each “=” is required. To update, stop the service (sc stop FavolaPrintAgent), replace the file and start it again.

Devices

Device setup

The POS, waiter app and kitchen display run in the browser — nothing to download. Add them to the home screen and they open full screen like an app.

Tablet POS

Open the POS link or QR code from Setup → Devices on the tablet; your business code is filled in automatically.

Android (Chrome)
  1. 1Tap the ⋮ menu at the top right.
  2. 2Choose “Add to Home screen” or “Install app”.
  3. 3Open FavolaPOS from the home screen and sign in with your PIN.
iPad (Safari)
  1. 1Tap the Share icon in the address bar.
  2. 2Choose “Add to Home Screen”.
  3. 3Open it from the home screen and sign in with your PIN.

Extend the screen timeout and keep the tablet charging.

Waiter phones

Each waiter sets up their phone once, then only enters a PIN.

Steps
  1. 1Scan the waiter QR code from Setup → Devices with the phone camera.
  2. 2The business code is already filled in.
  3. 3Add to home screen (Android: ⋮ → Add to Home screen, iPhone: Share → Add to Home Screen).
  4. 4Sign in with your own PIN.

PINs are personal. If someone leaves or a phone is lost, deactivate the user or change their PIN in the panel.

Kitchen display

Open the POS address on the kitchen tablet or a PC connected to a TV and sign in with a kitchen staff PIN; the kitchen display opens directly.

Steps
  1. 1Open the POS link and sign in with a kitchen PIN.
  2. 2Go full screen: on a tablet add it to the home screen and open from there, on a PC press F11.
  3. 3If you have several stations (grill, bar…), choose which one this screen shows.
  4. 4Tap the screen once after opening so sound alerts can play.

Browsers block sound until the user has touched the page. Tap once every time you reopen the screen.

First day

First-day checklist

Run through the whole flow once before service, and close the day in the evening to get your Z report.

At opening

Test order

End of day

Troubleshooting

Common issues

Most issues take a few minutes to fix. If you cannot solve it, write to us and we will look at it together remotely.

Ask for setup help
The printer is not printing

First check that the Print Agent is running and the panel shows “Connected”; without it no network printer will print.

Make sure the printer is on, has paper and the cover is closed. Print a self-test page to see whether the IP address changed; if so, update the printer in the panel and reserve a fixed IP in your router.

The printer and the Print Agent PC must be on the same network. Failed jobs appear in the print history in the panel and can be retried with one click.

The Print Agent does not connect

Check that the PC is online and not asleep.

Make sure appsettings.json is in the same folder as the program. If you regenerated the connection key in the panel, the old file is no longer valid — download the settings file again.

If the service will not start (e.g. error 1067), the reason is in the logs file in the program folder. On corporate networks a firewall may block outgoing HTTPS.

A waiter’s PIN does not work

Check the business code shown at the top of the sign-in screen; if it is wrong, tap to fix it or scan the QR code in Setup → Devices again.

PINs are 4–6 digits and personal. Check that the staff member is active in the panel; a manager can reset the PIN from the admin panel.

Kitchen users cannot sign in to the waiter app; use the POS address for the kitchen display.

The QR menu does not open

Check the phone is online and try the QR code with another phone.

If you deleted and recreated tables, old QR codes may no longer work; download and print them again from the panel.

If the menu opens but some items are missing, check that the item or category is active and set to show on the QR menu.

What happens if the internet goes down?

FavolaPOS is cloud-based; taking orders, sending them to the kitchen and recording payments need an internet connection.

When the connection drops, open screens show a warning and continue where they left off once it is back; new actions cannot be sent during the outage.

We recommend keeping mobile data on a phone or a backup 4G router at hand. An offline mode is on our roadmap.

The kitchen display makes no sound

Browsers do not allow sound until the screen has been touched at least once after the page opens. Tap the kitchen display once after opening it.

Check that the device volume is up and it is not in silent mode.

Ready to set up?

Try every feature free for 30 days. If you get stuck, our team helps remotely.

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